Terms and conditions of use

At Kay Orchid Flask Factory, although we were looking permanently satisfy our customers, our ability to serve you remains dependent on the availability of products offered. In the unfortunate but possible event that a section of your order is a problem of supply that we could not resolve quickly, the related payments made you would be refunded in full within 30 days.

Kay Orchid Flask Factory reserves the right to refuse any order. In the (unlikely) event that happen, any payment relating would be repaid by the same means used to do so, and any payment being canceled at the time of refusal.


All prices supplied by Kay Orchid Flask Factory are net, the business model of Kay Orchid Flask Factory is not subject to VAT. It is important to know that your order may be subject to taxes when entering the destination country (non-EU) and its net price charged by Kay Orchid Flask Factory does integrates in any case. It is your sole responsibility to ensure that the declarations of all taxes applicable to your order are made and that the resulting sums are paid. To avoid unpleasant surprises we strongly recommend you check with your customs services before placing your order.
Furthermore, professional friends, no particular price will be appointed. An eventual discount will be performed according to the total amount.

Placing an order

This site has been designed so as to make ordering our products as easy and convenient as possible. You will be guided (s) clearly throughout the order process and you will be required to provide us with correct and complete your personal information in your address and zip code, those of the recipient of your order (except not you) and all the information needed for payment of your order. We ask you to use only Western characters to allow adequate delivery.. This will be done by credit card, bank transfer, check or via PayPal. For other types of payments, thank you to contact us using the form. Payment by check will only be authorized for checks and French establishments.

Please note all orders must be paid before shipping it. No exceptions will be made. Companies and academic institutions will also be under the same rule.

Once submitted, your order will be processed by us . We will email you to confirm the email address that you provide to us during the ordering process. We can not consider ourselves bound by contract to you before filing this email confirmation.

If you want to combine your order with the products on our Ebay account, it is possible. Do not hesitate to contact us before ordering and paying.


Kay Orchid Flask Factory attaches great importance to the privacy of its customers and pledge to keep confidential any information about you.

According to law "and Freedoms" of 6 January 1978, you have a right to access and rectify information concerning you. If you wish to exercise this right and obtain information about you, please contact the site administrator.

The personal data collection activity Kay Orchid Flask Factory, for commercial purposes, was the subject of a simplified declaration to the CNIL (declaration n ° 1480500).

Command Change

If you want to change your order, please contact us by email before shipping it. We always try to process last-minute changes, but can not guarantee them that if they are made within 24 hours of sending your order confirmation.

Order cancellation or withdrawal

If you wish to cancel an order, as we invite you to contact us by mail. Orders can only be canceled within 24 hours of confirmation as an email by Kay Orchid Flask Factory. In such cases, any payments made will be repaid by the same means that have been used to do so, and any payments in progress at the time of cancellation will be interrupted.

In accordance with the Commercial Code and the law called "Hamon", you have a right of withdrawal of 14 days after receipt of your order, to enforce the law (with the exception of perishable goods, goods made to the consumer's specifications or clearly personalized or plants and / or plant protection products, culture medium, etc ...). The return will be done with the command to the same reception (photo and packaging authentic) and return costs will be borne by the customer.

Pre-orders and exhibitions

At an exhibition, you can go pre-order and remove the day of the performance. A deposit of 10% of the total amount will be requested, non refundable in case of absence or withdrawal.

Delivery problems

Orders are processed  from saturday to the week (except in the case of exhibitions or performances which will be indicated on the site).
In case of holiday, bridge or performance, orders will be processed the following week.
Please note that deliveries are made throughout the year. If the time is inadequate, we can keep the order on hold until further notice. Your order will go under the status of "awaiting for adverse weather conditions" and will be shipped as soon as the temperatures become adequate again. If you still wish to receive your order if it is pending, you take full responsibility for it and will not be compensated for worries about the plants / flasks. Kay Orchid Flask Factory can not be held responsible for degradation and / or mortality of plants / flasks due to transport and / or temperatures.
The vials usually arrive with scattered agar and are to be taken out immediately or to be transplanted under 2j maximum.
For the withdrawals on the spot, they will be made to the indicated address or to the station RER A Neuilly Plaisance or Paris (to contact us before) on RDV. Visitors are not admitted to the premises.

Delivery and removal on site

Orders are processed within 72 hours from Monday to Wednesday until 11 am (except exhibitions or performances that will be shown on the site).

In case of holiday, bridge or representation, orders will be processed the following week.

Please note that deliveries are made throughout the year. If you judge inadequate, we can keep the order on hold until further notice. Kay Orchid Flask Factory can not be held responsible for damage and / or death of plants / flasks after transport.

The bottles usually arrive with agar and are scattered out immediately or transplanting in 2d maximum.

For withdrawals there, they will be at the address indicated (contact us before). Visitors are not admitted in the premises.

For any shipment outside France, a suitable service provider will take over your package and these times may vary. Thanks for taking it into account.

In case of a change of delivery point when your package is en route and / or ready to be sent, we invite you to contact us and / or get closer to the desired service.

for residents outside of France, live shipments (plants / bottles) can be made by Colissimo but the arrival condition of the goods cannot be guaranteed and not supported if deterioration is noted due to the duration and / or outside temperature.

In case of return parcel (not collected, wrong address, other), if you are not responsible, the return or full refund will be made. In the event of an error on your part, only the products will be refunded and / or returned to you with the postage paid again

Note: Packages containing plants and/or flasks are considered living things. Their viability is not guaranteed with transportation.

In case of frost or high temperatures, damage may be visible and we are not responsible.

Abusive behavior

Abusive behavior of any kind are unacceptable under operating standards Kay Orchid Flask Factory. We strive with all my heart that your orders are treated with the utmost diligence and although it is possible that human errors occur, ordering on Kay Orchid Flask Factory does not in any way anyone to treat our employees any abusive manner.
If we witness such behavior, we reserve the right to cut short the relevant transaction and will resume once the respect due to every human being restored. Similarly, we reserve the right to refuse our services to anyone who has had such behavior in the past.

Updating Procedures

We can beings brought to update these Terms by publishing their new version on our website. We invite you to visit this page from time to time to ensure that you are always satisfied. It is also possible that we inform you of these changes by email.


We strive to submit photos on a thumbnail to show our products accurately, however please note that these photos are not contractual



The information and files submitted are wholly owned by Kay Orchid Flask Factory and its creator. No dissemination or reproduction is permitted without prior Kay Orchid Flask Factory.

Acceptance of Terms of Kay Orchid Flask Factory

By checking the box "I have read and agree to the Terms and Conditions" which concludes the order process, you agree to comply with each of the conditions set out above.
If you have any questions about these terms or about our products, do not hesitate to send us an email